Don't see the patio cushion sizes you Have any questions about replacement patio Ready to place a cushion order
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800 334 1502
Look our cushions are here!!
From: Juliet Cavanaugh
Sent: Tuesday, July 03, 2018 8:02 PM
Subject: Re: your order shipped
My new Cushions arrived and I couldn’t be happier! It’s always worrisome to order something online but your company delivered and then some. My Hampton Bay furniture is 12 years old but in perfect condition, and I was afraid I would never find new cushions. Based on your instructions I made sure to measure my current cushions to confirm they were indeed the size you recommended. They arrived last week and fit PERFECTLY! The fabric is exactly as displayed online and the cushiness of the cushions? Far better...far thicker...and far better quality than what came with the set originally. While a bit pricier than I had anticipated, they are well worth it and will undoubtedly bring us years of outdoor comfort. Thank you so much for providing an incredible product. 5 stars all the way!
Juliet L. Cavanaugh
Cavanaugh & Company, LLC
Sent from my iPad...Please excuse brevity and the inevitable typos!
Sept. 22nd 2018
I received my order and they look absolutely gorgeous!! I haven’t been able to put them out yet because it’s raining but so far I’m very pleased. Thank you Pete for your guidance and quick delivery. Have a wonderful weekend!
From: Doug Rogers
Sent: Monday, November 12, 2018 3:14 PM
Subject: Re: Thank you for your order.
Thanks Lindsay. Love the cushions from last year. Your quality is amazing.
Wanted to let you know that my client received their cushions and all fit well and looks great!
Thank you so much for all of your help :)
Cushions arrived today...way sooner than expected. They are gorgeous! I love the color and the detail especially the Velcro ties. Happy I went with the 5 inch, 6 would’ve been too high. They are a bit firmer so I am sure they will break in nicely and they fit perfect. Glad I found the old cushion for them to use as a template. They even sent it back LOL..
Should I Scotchgard these or do they already come with the stain resistant coating?Many thanks (Fabric is treated)
Sent from my iPad
Peter I just wanted to send you a note!
These new cushions and covers are outstanding! Came in yesterday thankfully as we prep for the storm - but out on the covered pool patio now sitting on em.....you guys are top-notch my friend!
Can’t thank you enough! All my best!
Robert B. Frazer
From: Kari Harris
Sent: Friday, July 13, 2018 4:39 PM To: LINDSAY Subject: Re: your order shipped
Thanks, Lindsay. We got the cushions today and they are great!
Just to follow up. I am very happy with my choice and your workmanship. Thank you!
Sent from my iPhone
From: DEBORAH KELLEY
Sent: Thursday, August 02, 2018 9:45 AM
Subject: Re: your order shipped
Hi, I got it and it fits perfect!, thanks for all your help....Deb
Order is perfect, please process.
The last one you sent was amazing and such great quality! Thanks!
On Thu, Aug 23, 2018, 5:36 PM Pete Stillitano <Pete@patio-furniture-cushions.com> wrote:
Thank you for your order.
Attached is a copy of your invoice for the cushion order you placed.
I have been meaning to show you some pictures of how wonderful my cushions look on my balcony in Denver. You guys were great. I love them and get compliments all the time.
From: Greg Fleury
Sent: Monday, July 16, 2018 12:38 PM
Subject: Re: your order shipped
Here is a photo of the chairs and ottoman.
From: Patricia Palmer
Sent: Thursday, July 05, 2018 5:13 PM
Subject: Re: your order shipped
Thank you so much. I would like to order cushions for the 2 chairs, so will be in contact.
Thank you Tricia Palmer
Sent: Tuesday, July 24, 2018 8:03 PM
Subject: Re: your order shipped
We received the cushions today and they are beautiful!! The workmanship is also great, thank you so much we are very happy.
Pat & Tony Gentile
From: Stefanie Bressman
Sent: Friday, June 22, 2018 10:12 AM
Loving my cushions!!!
Just want to know ....what’s the best way to wipe down (a quick clean up) the cushions when they get dirty? Some bird dropping’s and other dirt. Everything shows up on the dark color - but still stunning!
Glad you are loving the cushions, here are a few easy tips from my wife and a few customers.
My wife will give a little spray with windex and wipe clean quickly (I bought stock in Windex) Customers have mixed a little of their favorite dish detergent (Dawn etc) with water in a spray bottle, again spray and wipe.
Last if the dirt is dry it can be brushed or vacuumed off. I use my car vac.
Pete Stillitano, President
800 334 1502
From: Terry Wrisley
Sent: Thursday, June 28, 2018 10:24 PM
Subject: Re: ORDER
I want to let you and your team know that we are delighted with the cushions. They are really well made and exceeded our expectations! Thanks again.
From: Kathy Inman
Sent: Monday, July 02, 2018 10:21 AM Subject: THANK YOU!
We received our replacement cushions this weekend and they look great! We can’t thank you enough for all your help in getting the right cushions to us so promptly. We will return the cushions that didn’t fit if you will send us instructions as to how you want them shipped. Again, we are so appreciative for your assistance and your kindness. Your company makes beautiful cushions!
We are glad we able to correct our error quickly.
From: Adele Carter
Sent: Tuesday, June 12, 2018 2:40 PM
Subject: Re: Cushion Order Confirmation
The giant cushion arrived over the weekend and is heaven. It fits perfectly! And is super comfortable. Thank you VERY much!!!
What I would like to order now are a couple little cushions that would be placed by the arm rests -- so something like 22" x 10" x 4" would be about the size. In the same green color as the big folding cushion.
From: Barbara Lecuona
Sent: Friday, June 15, 2018 6:23 PM To: LINDSAY Subject: Re: Cushion Order Confirmation
I received the cushions today and they are perfect!
Hi Pete 6/22/18
I wanted you to know I received the batting for the cushions. I appreciate your attention to our problem. It took us about an hour to do the batting but it was well worth the time. The cushions look fantastic. It was nice to deal with such a nice group of people. I wish you well.
Sent: Saturday, May 12, 2018 11:48 AM
Subject: Re: Your Order Shipped!
Received cushions and they are beautiful! Made the furniture look new again
Thanks for all of your help.
From: Joe Visconti Sent: Thursday, June 07, 2018 11:21 PM Subject: Re: Your order shipped
Thank You for your help, received the cushion today and it's perfect.
Good morning Pete
Thank you.....thank you. The loveseat cushion is wonderful......it is
a world different. It came Friday
and we have been testing all weekend.
From: Queenie Gandy [mailto:firstname.lastname@example.org]
Sent: Saturday, June 09, 2018 4:44 PM
Subject: Re: your order shipped
I received the cushions today. You did a great job!
They look amazing and fit perfectly.
Thanks for all your help.
From: Stefanie Bressman
Sent: Thursday, May 31, 2018 7:09 PM
To: Pete Stillitano <Pete@Patio-Furniture-Cushions.com>
Subject: Re: Update
Omg Pete thank you— that’s amazing news! I’m giving everyone I know your info! You have been a pleasure to deal with. Your “customer service” is top notch! And I feel this way even before seeing the finished product! Lol
Sent: Friday, June 01, 2018 4:29 PM To: 'LINDSAY ' Subject: RE: your order shipped
All I can say is “THANK YOU!!!” My patio furniture has new life! The cushions are gorgeous. Thank you very much!
Our new custom cushions arrived today and they are absolutely a perfect match to the pattern of the old one! We love the fabric and are looking forward to a nice weekend to entertain friends out on the deck. I was so pleased that just a few minutes ago I ordered a new cushion for the old bentwood rocker at our cabin ?
You mentioned that you still had the cushion details for our custom order back in 2006. Would you be able to resurrect them? I would like to order one more set (a bottom and back) in the same fabric we chose for the rocking chair B227 Calista Delft. I think the back cushion was the same width as the bottom but just a bit taller.
Thanks again for providing such wonderful craftsmanship and stellar Customer Service.
Sent: Saturday, May 26, 2018 10:47 AM To: LINDSAY Subject: Re: your order shipped
Thank you so much! I love them! Perfect match and fit!
I couldn’t be happier with my new cushions for my outdoor sectional!!! They are BEAUTIFUL and MUCH more comfortable than the originals that felt like you were sitting on bricks. Pete was wonderful to work with on the phone! So helpful and patient.
Thank you sooooo much!
Sent: Wednesday, May 02, 2018 3:36 PM To: LINDSAY Subject: RE: Cushion Order Confirmation
Lindsay, We just put our new patio cushions out this past weekend & they look great. Since it is Sunbrella fabric do I need to spray them with water repellent?
Fabrics are treated at the factory, water repellant may
change the feel of the fabric.
:dianecostello Sent: Wednesday, May 02, 2018 2:44 PM To: 'LINDSAY' Subject: RE: Your Order Shipped!
I just wanted to say Thank You the cushions are beautiful.
Have a great week
From: Barbara Hogle Sent: Thursday, May 03, 2018 1:00 PM To: LINDSAY
The cushions just came in. They look great and fit perfect! Thanks!
From Rosa Noyes
I’ve received the cushions on time and they’re beautifully made! The quality was exactly as I expected and they fit perfectly. I would certainly recommend your company. You and Lindsay made it so pleasant to do business. I do have one disappointment that I want to bring to your attention, for I think it’s something you can easily correct for future customers. The fabric that I chose from the sample showed only a small section of the overall pattern. It did not show the very dominant hibiscus bloom that is a bright red orange. I was a little shocked to be honest, for I was going for the cool teals and other greens and blues. The dominant bloom in the sample shown is a soft cream with a hint of red in the center. I’m sorry I didn’t order a sample and pay the extra refundable fee to see a larger piece. At the time it seemed an unnecessary delay in placing an order. I am going to make this pattern work, and I’m sure over time we’ll get used to it.
Please give this some thought, for a very slight change in the way the fabrics are represented online, can make the difference between complete satisfaction of your customers or slight disappointment.
Rosa, I agree that some of the printed fabrics are large and samples should be ordered. This is most important when you are trying to blend specific colors together. To the people who want a specific look I would agree on ordering a large sample. I caution that some patterns are a 27": repeat and we just do not have samples that large.
Sent: Tuesday, May 01, 2018 11:05 AM
Subject: Re: Your order shipped
I received my cushions and they are beautiful. Thanks so much for checking on the delivery for me.
Sent: Wednesday, April 25, 2018 6:06 PM To: LINDSAY Subject: Re: Your Order Shipped
My order arrived today and the cushions are just great! Thanks so much to you and Pete. I couldn’t be happier!
From: Fondra Marshall
Sent: Wednesday, March 28, 2018 8:19 PM
Subject: Re: Your Order
I am just amazed at you all!!! Thank you so much!!! I can’t wait for the new cushions.
We received the cushions and are happy with the shorter version on the chairs. I would not hesitate to recommend your company to friends. Thank you for the excellent customer service.
Sent: Friday, March 09, 2018 4:26 PM
Subject: Re: Your Order Shipped!
I received the cushions on Wed. They are so much better
than I hoped they would be. So well made. Thank you
Sincerely Vania Carter
From: Patti Vincent
Sent: Friday, March 09, 2018 5:33 PM To: LINDSAY Subject: Re: Your Order Shipped!
Thank you. Received today. Love them
From: Monica, Ann Sent: Monday, November 20, 2017 8:53 PM To: LINDSAY Subject: RE: Your Order Shipped!
Thrilled with the cushions that arrived over the weekend! Exactly as I had hoped. Tell Peter I will be back in touch before next Spring to order the patio umbrella we had discussed. And I will also send a photo next season when the patio furniture is back outside with my new cushions.
Thank you all again. Fabulous personal service and quality product.
Happy Thanksgiving, Ann -
From: EMILY SARMIENTO Sent: Friday, December 15, 2017 2:18 PM To: LINDSAY Subject: Re: Your Order Shipped 12/13
They just arrived and I LOVE them! Thank you so much and I will definitely order from you all again when the time arrives to replace other cushions.
If you are ever interested in marketing your brand let me know. I work and partner with 10-12 different brands and stores per month.
If you all are ever interested let me know. On Instagram alone I have almost 10,200 followers with great engagement.
Thanks again for a great product.
Sent: Wednesday, December 20, 2017 8:36 AM
Got the order fits great thanks could have added about a inch but ok. Love the quality don’t know if I asked for senior or Harvey discount. Will truly tell others how great it turned out and before Christmas. Thanks
From: Dawn Mann-Thompson
Sent: Saturday, December 16, 2017 10:20 PM To: 'LINDSAY ' Subject: RE: Your Order Shipped 12/13
Cushions arrived today. Love the color combo we picked . Will wait to put out rainy here. Thank you , Dawn
Rec'd 11/27/2017 Our patio cushions in Minnesota are still in great shape. The only repairs I had to make this summer were to re-attach two zippers to the cushions where they had pulled away. Otherwise, I can't say enough about the cushions have held up for several years of summer use. The sling replacements for our Tucson home look great, and after we replaced the first one, the other three were much easier. I would recommend your company to any who asks.
Thanks for your quick service and reliable product.
oro Valley AZ
Thank you Carol, I just checked your cushions are a little over 7 years old. Next time you need a minor repair,
you can send the cover to us, we will repair and return.
Rec'd 10/26/2017 - We are thrilled! Many thanks. Gorgeous is what they are.
Monday, November 06, 2017 10:47 AM
The cushion is beautiful! Thanks again.
Monday, December 04, 2017 9:54 AM
I received my chair cushions yesterday.... they look great!!
Thanks Pete! We received the remaining two.
The room looks great. You offer terrific customer service!
Wow! Fabulous! Fantastic!!!
LOVE the quality and workmanship!
Thank you so much. My patio is gorgeous thanks to the cushions your company made for me.
Our new chaise cushion arrived Tuesday, and it is not only wonderfully comfortable but it looks great. Your fabricator did a wonderful job with the configuration of the two fabric colors, fashioning them into a unique and tasteful stripe arrangement. Your suggestion to make this a little thicker and include a little foam was perfect.
Thanks so much for all of your help. We very much appreciate it --
Jody Wise and Dan Fallon 8/3/17
Diane Peterson's VCF from your webpage. 7/31/17
We have loved the umbrella and chaise lounge pad we purchased many years ago, but unfortunately they are wearing out. The fabric is a shimmery teal/blue tone on tone.
Do you offer a similar fabric at this time? Thank you for your help!
Reply: Yes Diane, we still have the same fabric, and we love hearing from our customers ten years later, it tells us we ar doing it right!. Pete.
Linday - received the CUSHIONS -- they were 99% PERFECT -- LOVE the material -- fits perfectly - he loves the design and comfort. The ONLY issue was the ties at the top were NOT long enough. The way his chair was designed you have to have at least 24" ties on each side to connect them from TOP to Bottom to keep them in place and secure. The ties for the sides and feet area were perfect. The PILLOWS are PERFECT!
The only other suggestion I would encourage is that at the end of the ties they do a seam across at the ends to prevent raveling of the material.
I wanted to send this before we left; and let you know we will be ordering more outdoor cushions; but want to see how these do for the remaining summer and early fall to see if TWEEKS need to be made on our end when ordering such as tie lengths, etc. ; and I will be sending an EMAIL BLAST to all my family, colleagues and friends recommending that they use your website to order their outdoor cushions (indoor even for sunrooms, etc. or rec rooms).
Thank you to both YOU & Pete for SUPERB Customer SERVICE and truly PREMIER QUALITY PRODUCED cushions in both materials and the making of them.
Just a note to say that I received my cushions yesterday
and WOW, I'm impressed with your production time and
love the cushions.
Patricia Zambrano's VCF from your webpage. 8/9/17
I received my cushions. They are beautiful!! Thank you
Pete for all your help.
Last year I ordered a set of replacement cushions for my Hampton Bay Pacific Grove set. We sure have enjoyed them! Now I need to order a replacement cushion for my CHAISE (only 1 chair) and I want to see if you can still get the Sunbrella fabric that we used last year. The information is in the photo below. I want the welting and the button like we did in the previous order. Would you please confirm the availability of the fabric and send me a price including all details and shipping. At that point I can call you with credit card information.
From: PATRICIA LIPSON
Sent: Friday, June 30, 2017 12:29 PM
Subject: shipped cushions
just wanted to let you know that we couldn't be happier with the cushions we received from you. they are beautiful and are actually even better than the originals. everyone who has seen and sat on them told us that they are of excellent quality and incredibly comfortable. we told them where we purchased them from, so hopefully you may be getting some future customers.
From: Chris Robison
Sent: Tuesday, June 27, 2017 11:10 PM
Subject: Re: Cushion Order Confirmation
We received our cushions today. They look great
and fit perfectly! Thanks for all your help. I would
certainly recommend your company to anyone
looking for replacement cushions.
We recently received a set of cushions for out couch and chairs from Patio-Furniture-Cushions. The are terrific. We decided to add a chaise lounge to our furnishings. I ordered this cushion from you for our new piece. The stripes on the couch and chair are vertical. Please make sure the cushions for the chaise lounge match the other furniture. Our color is Milano dawn.
Again, compliments on the great work.
Is there a website where I can give a favorable review?
JOHN C. CAMPBELL Judge, City Court, retired
From: anita grim
Sent: Tuesday, June 13, 2017 2:23 PM
To: 'LINDSAY '
Subject: RE: Cushion Order Confirmation
Thank you! Everything came and perfect. I am referring a couple to you that will be calling.
The last name is Rasmussen… I think that is how you spell it. Maybe not but they are Danish decent. They need cushions too so please take good care of them ! Thank you !!
They also live in NC, same town. Fuquay
Thank you so much Anita,
Date: Fri, 16 Jun 2017 18:28:19 -0500
From: Kelly Argo
Lindsay and Pete,
I just wanted to let you both know I just received my cushions and I am so impressed with the quality. I'm not going to lie... buying anything via internet scares me! These cushions are better than the original Martha Stewart! Thank you for making a quality product my family and I will enjoy for years to come.
Thank you Kelly
From: Margaret Reardon
Sent: Saturday, June 03, 2017 10:18 PM
Subject: Re: Cushions
Cushions arrived! They are great.
Thank you for all your effort in completing this order.
From: Lammers, Elizabeth A
Sent: Monday, June 05, 2017 9:26 AM
Subject: RE: Your Orders Shipped!
Oh my gosh! The cushions arrived on Saturday and they are GORGEOUS!
Thank you so much for your help in expediting this project!
Fran A Hoffman. I am trying to place an order and you have the price listed as $16.00..actual price is $169.00 this is for the Victoria rocking chairs under the Martha Stewart collection...please correct ASAP.Thank you!
On Jun 7, 2017 11:39 AM, "Pete Stillitano" <Pete@patio-furniture-cushions.com> wrote:
Thank you for bringing the error to our attention, we have made the correction and you can place the order. In appreciation I will apply a 5% discount after you place the order to your credit card or you can call the order in for the immediate discount. Thank you again.
Mr.Stillitano , Thank you for the quick response! I am calling in now. We're repeat customers,this is our second order from you all! Thank you for the discount! Have a great day! Fran A Hoffman
From: email@example.com Sent: Sunday, May 21, 2017 9:45 PM To: LINDSAY Subject: Re: Your Order Shipped!
The cushions arrived and fit perfectly!
Thanks so much for your help.
From: Nikki Larson Sent: Friday, June 02, 2017 12:37 PM To: LINDSAY Subject: Re: Your Order Shipped!
Thanks Lindsay, looks like they will get here just in time for the weekend! Appreciate all your help and your prompt responses throughout the process. Have a great weekend!
From: Betty Trusty Sent: Monday, May 15, 2017 8:17 PM To: LINDSAY Subject: Re: Your Order Shipped!
We received our cushions and they are beautiful! We love them! Question: Can we spray some Scotch guard on them to protect them or will that damage the material?
Thank you for any info on this!
Yes you can!
From: Jane Kaiser Sent: Saturday, May 20, 2017 3:34 PM To: LINDSAY Subject: RE: Your order Shipped!
We got the cushions today and they are perfect! We love them.
Thank you for all of your help
We love getting your letters and email and it helps other customers
From: nanlazar Sent: Monday, May 15, 2017 7:41 AM To: LINDSAY Subject: RE: Your Order Shipped!
Thank you very much, the cushions are awesome!
And just in time for a nice warm weekend, so we were
able to enjoy them right away!
From: Agnes Sent: Saturday, May 13, 2017 9:33 PM To: LINDSAY Subject: Re: Your Order Shipped
The cushions arrived today as promised. They are beautiful and so comfortable!!!! We couldn't be more pleased. I will send some pictures soon.
Thank you for all of your help. We will be ordering some cushions for our table soon.
From: Beverly Shane [mailto:bevshane] Sent: Monday, May 01, 2017 7:16 PM To: LINDSAY Subject: Re: update
I LOVE MY NEW CUSHIONS!!!! They are sunny and bright. The workmanship looks great. I will be gladly sharing your website with friends.
From: KAREN RATCHFORD [mailto:KAREN] Sent: Wednesday, May 10, 2017 4:03 PM To: 'LINDSAY' Subject: RE: Covers
Thank you Lindsay, I received the covers today. The cushions are well made and fit perfectly. The order is complete. Thank you again.
The covers have arrived! They are stunning!The colours so vivid!
Haven't back yet from Fed Ex. They said they would email my bill so I shall wait for that.
In the meantime, I will gaze at the beautiful covers.
I will send a pic once we have put the set together.
04/17/2017Hi Pete,Just closing the loop and letting you know we received the two dining chair cushions on Saturday. Thanks very much for the prompt service. Real customer service is hard to come by these days. You and your company exemplify great customer service. All is good.
On Mar 26, 2017, at 12:21 PM, Mike and Gloria Kluse wrote:
Pete,We receive a shipment yesterday March 25. We are missing the following: 2 MEL-IM21W Melbourne Dining Chair 20.5F 19.5B 20D X 4 Boxed and Double Welt ties in Back Corners Husk Texture Hunter. This is the third item listed on the invoice you sent for confirmation—two dining chair seat cushions in Husk texture Hunter green. . We received everything else in a total of 4 packages. Can you please check and follow up with me? You can connect with me via this email or my cell phone . Thanks in advance, Mike Kluse
Received 4/8/17 Hi Pete, Thank you so much!! Delivered! Attached are some quick pictures I just shot. Marie Longo Sent: Saturday, April 22, 2017 8:28 AM To: 'LINDSAY ' Subject: RE: Your Order Shipped!
We received them last night and we love them. It passed the wife approval test. Thanks!!!!
From: Fred Brooks
Sent: Tuesday, August 30, 2016 8:18 PM
Subject: RE: Order Shipment
Hi Patty, My cushions arrived today and WOW! They are absolutely gorgeous. Thank you for being patient with me as to the time it took to order your product. My enjoyment on my deck comes this weekend and I can’t wait. Fred Brooks
Date : Dec 09 2016 10:12:26 AM From : BRADLEY PAMELA Transcribed phone message "Hi Patty this is Pamela Bradley in Louisiana. I'm home from work and I love all my cushions. Well done. They're beautiful. My husband said they're comfortable. It's just better than I expected and I'm just so happy and thank you so much for for helping me out with the samples when I was gone. I really appreciate it. I'm keeping y'all's name and number in case I ever need anything else and so I just wanted you to know how happy I am
From: Lori Borgen Sent: Tuesday, August 16, 2016 12:55 PM To: 'PATTY' Subject: RE: Your Order Shipped
Thank you! I absolutely love the cushions and pillows that I received!
Also, the cushions that I ordered two years ago still look great.
Sent: Friday, August 12, 2016 5:02 PM
To: PETE@patio-furniture-cushions.com; firstname.lastname@example.org
Received our beautiful cushions and are extremely pleased.Beautiful workmanship and fit perfectly.I have given your name to four other people and we hope they will be happy customers also.Thank you.
From: Mary Struhs
Sent: Friday, May 27, 2016 11:33 PM To: PATTY Subject: Re: Patio Furniture
Hi Patty - Thank you for expediting the cushions in time for our party this weekend. Really appreciate your excellent customer service. We are really happy with the new cushions and can't believe how terrific our six-year old Hampton Bay furniture looks. The quality and comfort of your cushions is so much better than the original cushions that came with the set.
I would definitely utilize your company again. Photo attached.
Sent: Thursday, August 04, 2016 9:37 PM To: PATTY Subject: Re: Order Confirmation
Just wanted to let you know my cushions arrived and they are really beautiful. I am more than satisfied with the quality and the color is perfect.
Thanks again for all your help.
The cushions look great. We’ll be in touch in the spring to order the cushions for our chairs as well.
Thanks for everything!
Sent: Friday, August 12, 2016 3:38 PM
'Stephanie Smith Subject: RE: Confirmed cushions sizes.
From: Carol and David Kawash
Sent: Tuesday, August 02, 2016 3:46 PM
Subject: Re: Kawash ottoman cushions
Patty...we can't thank you enough.Do u want us to send the small ones back?I want you & Peter to know I would highly recommend your company to all my family & friends.Thank you again for going above & beyond.It is greatly appreciated.
Sent: Friday, July 08, 2016 8:34 AM To: Patty White Subject: RE: Your Order Shipped
Patty, I just wanted to say "Thank You " for the wonderful cushions. They fit my furniture perfect. I was really worried about the Ottomans, since the previous cushions were fitted into the stools. The new ones fit perfect!
Tom Riddle/President, Preferred Heating & AIr
Sent: Sunday, May 29, 2016 6:05 PM
To: 'PATTY WHITE' Subject: RE: Order Shipment
My order was delivered. Another wonderful job by your team. They look and fit absolutely perfect. Thanks again
Sent: Tuesday, May 31, 2016 9:15 PM To: PATTY WHITE Subject: Re: Order Confirmation
I want to thank you for your help.The cushions arrived today!!!! The terra cotta is the perfect color.It was so nice working with you.
Hi Pete and Lindsey,
I just want to send you a short note and let you know how pleased we are with the cushions! They look beautiful and we are so glad we chose your company to make them for us.
Cindy & Chris Ruder
From: Debra Clark [mailto:email@example.com]
Sent: Tuesday, March 01, 2016 2:48 PM
To: LINDSAY CORRIGAN
Subject: Thank You
After a small hiccup with FEDEX (they initially delivered only 5 out of 6 packages), we have now received all of the cushions we ordered.
I wanted you to know that they look custom, due to the quality workmanship, and fit perfectly.
Thank you for being easy to work with and professional,
Sent: Saturday, October 03, 2015 12:13 PM
Pete, we got our cushions today, they look very nice and fit well. After we break then in for a few days I'll send you a picture. Thanx for getting them here before our company arrives on the 14th. Stephen
From: Nancy Meier Sent:
Monday, October 05, 2015 9:48 AM
Hi Lindsay... Thank you so much the cushions are great.thank you again.
Hi Pete! Thank you so much for having the cushions there in perfect timing! They arrived with one day to spare, as you had promised, so thank you for your efficiency! The party was a complete hit; with about 40 women, food & margaritas!
I’m so glad I found you b/c when I’m ready to replace my other cushions, you are the man I will call! I loved the look & the color.
Thanks again, Pete. You are THE MAN!
Jennifer H. Marsh Senior Account Executive, August 12, 2015
When we started looking for cushions for our extra large chaise lounges, we didn't have much hope in finding anything close to what you and your company made. They are exactly what we wanted. "The stripes all line up" comes out of my husbands mouth!!
Again, thank you for a great job!
John and Terri
From: Barbara Lecuona Sent: Sunday, February 15, 2015 11:22 AM To: LINDSAY CORRIGAN Subject: Re: Your Cushion Order Has Shipped!
I wanted to let you know that the cushions arrived yesterday and they are perfect! Our weather is not very nice right now, but I will send a picture soon.Also, I thought I could get away with not replacing two other sets of cushions, but now I must!
Can you help me with a color match? I would like to do a solid color if there is one that matches the darker stripe in this order? If there is one, can you let me know what it is, and then I'll get the dimensions of my other chairs. Thanks very much for such great service!
I’m sorry I’m just now emailing you regarding my order, but I wanted to take a moment to thank you for expediting our order to reach us before the arrival of our guests. The cushions arrived in time and fit our set beautifully. I’m so impressed with the fit and superior quality of these replacement cushions. We, along with our guests thoroughly enjoyed many evenings sitting out on the patio during their stay. Thank you again for coming through on this delivery, I know these will last for a long time – they may even outlast the chairs themselves, but I won’t hesitate to re-order if/when the time comes, and would highly recommend your company to anyone looking to purchase replacement cushions!
We received the cushion on Friday and they fit perfect. Not only that, but they look amazing and definitely make our chairs more comfortable and welcoming. I appreciate all of your help in making this possible.
I just received my new cushions for my Miramar patio furniture. They are
fabulous! The cushions are well made and fit my furniture perfectly. They
are much nicer than the cushions that had originally come with the set when
we bought it 5 years ago. The colors look beautiful with the backdrop of
the lake. Thank you for your excellent service.
Lori Borgen 5/30/2014
What great cushions! After 3 summers of use, they are still like new. They dry quickly after a rain, and they fit snugly on our chairs. We would have had to buy a new set without these beautiful new cushions! Thanks so much, Carol and Gary Meinke
We went to pick up the cushions. Very good quality. Its the perfect fit for our outdoor furniture. Thank you for everything Julie Belanger and Denis Robert Elias Sherbrooke, Quebec
My cushions arrived and they are gorgeous and love them!!!
I will tell everyone about your company!!!
Thank you again!!
Texins Lake Texoma Club
Dear Khristina, Wow! The steamer cushions are lovely and they fit perfect on the chairs. I cannot believe how fast you were able to make them and send them to me. We are looking forward to the summer so we can relax so comfortably in our back yard.
I just wanted to let you know that I have received the replacement cushion that you sent and to thank you for such wonderful service. I was so disappointed when one of the beautiful cushions that you sent was damaged but one phone call to you took care of the problem with absolutely no problem. Now I'm a happy camper. The new cushions are truly lovely and they make a huge difference on my patio. Your customer service is quite commendable and very rare these days.
Sorry I haven't responded sooner.
Yes, we received our new cushions on 4/17 as you had indicated.
In spite of the fact that these replacement cushions were more expensive than we were had first predicted, we are thrilled with your product. The quality, look, and fit is fantastic!!
We will recommend you to friends and family, and will be in touch with you in the future.
Thanks so much.
Regards, Mario and Donna
Donna Swanay's VCF from your webpage.
I just picked up my cushions for my front porch furniture. I absolutely love them!! I had no idea how much better my house would look with updated furniture cushions. Do you save my measurements for future orders?
We sure do Donna!
I just got my FABULOUS new cushions for the chairs that I bought form Grandin Road. Loved the chairs, not their cushions....But, Ya'll had the perfect thing. I am sending you a picture so you can admire your handy work. The oooos and ahhhhs are pouring in with every visit from friends. Navy is my signature color...so the cushions are a hit! Thank you so much for getting them here so fast and also a Big Thank you for sending them Fed-Ex. When they deliver things I am assured that the packaging will be in great shape and, hence forth the items inside. Not so with 'other' carriers. I can not tell you how pleased I am with the cushions!!!
Our customer Robin has a problem and communicatedto us after receiving a email with the following in the subject line. Please read the communication between us.
Would you like to have “perfect” cushions
for your patio furniture?
Just a little FYI --
I don't mean to be a party-pooper, but as nice LOOKING as my cushions were,
I guess I wouldn't call them "perfect" and here is why... My Brown Jordan set
has very deep, boxy cushions. Brown Jordan's cushions retain their shape
and stiffness for a long time, whereas my PFC cushions feel softer, a little
under-stuffed, and as result, look floppier now than they should. Everything
else was good, but I think they should have been firmer/ stiffer/ maybe a
The thinner cushions you made for my other patio sets are GREAT.
Sent: Aug 16, 2010 1:32 PM
To: RobinJareaux ______________________
Hi Robin, Well I cannot let you go on thinking we are not perfect so we may have to send you foam and batting to re-stuff the cushions. Sometimes the grade of foam or batting will vary in density and unfortunately we can't see the variance when the product is new. The only way we find out is when someone sends us an email or calls. Is it possible to send a picture of one of the cushions and also let me know which order, I believe it is the Antique beige with Kona Welt and vice versa. I remember some of these are are vacation homes so if necessary we can do this after the season ends. Please let me know so we can be perfect again!! Thank you,
Follow up note. Robin sent the pictures and the cushions were refilled with a higher density foam. Robin's last comment "Pete I admire your relentless persuit of perfection!"\
Thank you Robin.
April 22nd 2010
Hi Pete, I am really late for work, but the most important thing I had to do today was send you a note to tell you I got my cushions and....THEY ARE BEAUTIFUL!!!!!!!!!!!!!! I cannot believe how great they look! I am so excited to put them out
on the deck and show them off. I have wanted to use this furniture for years and now we've done it! Thank you so muchfor all your help and the beautiful job you did. I told my kids
they were too nice for teenagers...they could use the plasticstuff, and they just looked at me with shocked faces! Justkidding....I might let them sit on them one day out of the week! Will send pictures in the near future to show you how pretty
they look! I am telling everyone how fantastic you are.
Thanks again Deb Ryba
Thanks Pete for all of your help in ordering my glider cushions. The glider
is from at least the 1930's and had an irregular shape. You were a lot of
help. The cushions came quickly. The materials and construction
were A++++. I couldn't be more happy with them and I would recommend
this company to anyone. Thanks again.
Rec'd 7/10/09 Hi Pete, We just got the cushions today and to say we're thrilled would be an understatement! They are GORGEOUS, not to mention very well made, thick, durable, superior craftsmanship. We could not be happier with them. Thank you for all your assistance and advise in the process - we will refer all our friends and family to you! Warmest Regards, Doug & Valeigh Davis
Hi Wendy and Pete- I just got back from our lake house and had to let you know how WONDERFUL the cushions look! Thank you so very much!!! I have told everyone I know about you and your fabulous cushions! The new cushions make our beloved old lake house look so fresh and charming ... thank you again! I am actually planning to purchase a few more cushions ... I find myself looking at any cushions we have and thinking how great replacements from you would look! :) I will be in touch soon! Thanks again! My best- Patti Carver
Aug 2 2010
My cushion order arrived safely and I must say the turn around time was
nothing short of exceptional!
The cushions look fantastic and I look forward to spending many hours
relaxing on the porch on our glider enjoying them. Thank you all for such
quality service and product. Attached is photo of our glider with the new
Feel free to share with your customers.
June 15th, 2010
I was surprised and delighted to see the cushions being delivered
Saturday morning – way ahead of schedule! Please tell Pete how
glad I am with the product and the service. I don’t think I ever
ordered anything custom made that delivered within one week
– you guys are amazing!
From: Pat Wagner Sent: Thursday, March 19, 2015 6:16 PM To: LINDSAY CORRIGAN Subject: RE: Your Cushion Order Has Shipped!
The cushions arrived today and were installed, they fit perfectly, in fact the fit is better than the originals especially the pillow backs and the workmanship is exceptional. Thank you for your help and communication on this project it was very professional from beginning to end. The property manager and the district manager were both very pleased with the outcome. Thank You!
Assistant Operations Manager
Outlets at Anthem
On Jul 20, 2015, at 12:33 PM
The cushions arrived today. They are perfect! Thank you for being so timely and coming through with such fine service and quality again.
Date: 8/25/2015 9:22:15 PM
Subject: Re: Your order has shipped
Hi Lindsey this isBetty Long . I just like to say thank you my
patio furniture cushions . They are beautiful perfect fit
We received our cushions yesterday and they exceed all expectations. We really thought we would have to buy new furniture for our porch but these cushions are better than what you can buy with even new furniture. They are beautiful. Worth the wait. Thank you so much.
From: Jamie Duberman Sent: Wednesday, May 06, 2015 12:21 PM To: LINDSAY CORRIGAN Cc: Tracy Duberman Subject: RE: Cushion Order Confirmation
The cushions arrived on scheduled just as you promised and the fit perfectly and look great. Over the last several weeks I have had several awful experiences with businesses promising and over promising and yet falling short of all expectations. I would be lying if I said that when the cushions arrived I wasn’t expecting yet another frustrating experience. Fortunately I was wrong and they were exactly as promised. I’m sure too often you hear only the complaints as I know no too well what that feels like. So, in an effort to re-balance the scales somewhat, I wanted to thank you for your help, efficient communication and on time delivery. Keep up the good work!