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04/17/2017Hi Pete,Just closing the loop and letting you know we received the two dining chair cushions on Saturday. Thanks very much for the prompt service. Real customer service is hard to come by these days. You and your company exemplify great customer service. All is good.
On Mar 26, 2017, at 12:21 PM, Mike and Gloria Kluse wrote:
Pete,We receive a shipment yesterday March 25. We are missing the following: 2 MEL-IM21W Melbourne Dining Chair 20.5F 19.5B 20D X 4 Boxed and Double Welt ties in Back Corners Husk Texture Hunter. This is the third item listed on the invoice you sent for confirmation—two dining chair seat cushions in Husk texture Hunter green. . We received everything else in a total of 4 packages. Can you please check and follow up with me? You can connect with me via this email or my cell phone . Thanks in advance, Mike Kluse
Received 4/8/17 Hi Pete, Thank you so much!! Delivered! Attached are some quick pictures I just shot. Marie Longo Sent: Saturday, April 22, 2017 8:28 AM To: 'LINDSAY ' Subject: RE: Your Order Shipped!
We received them last night and we love them. It passed the wife approval test. Thanks!!!!
From: Fred Brooks
Sent: Tuesday, August 30, 2016 8:18 PM
Subject: RE: Order Shipment
Hi Patty, My cushions arrived today and WOW! They are absolutely gorgeous. Thank you for being patient with me as to the time it took to order your product. My enjoyment on my deck comes this weekend and I can’t wait. Fred Brooks
Date : Dec 09 2016 10:12:26 AM
From : BRADLEY PAMELA
Transcribed phone message "Hi Patty this is Pamela Bradley in Louisiana. I'm home from work and I love all my cushions. Well done. They're beautiful. My husband said they're comfortable. It's just better than I expected and I'm just so happy and thank you so much for for helping me out with the samples when I was gone. I really appreciate it. I'm keeping y'all's name and number in case I ever need anything else and so I just wanted you to know how happy I am
From: Lori Borgen Sent: Tuesday, August 16, 2016 12:55 PM To: 'PATTY' Subject: RE: Your Order Shipped
Thank you! I absolutely love the cushions and pillows that I received!
Also, the cushions that I ordered two years ago still look great.
Sent: Friday, August 12, 2016 5:02 PM
To: PETE@patio-furniture-cushions.com; firstname.lastname@example.org
Received our beautiful cushions and are extremely pleased.Beautiful workmanship and fit perfectly.I have given your name to four other people and we hope they will be happy customers also.Thank you.
From: Mary Struhs
Sent: Friday, May 27, 2016 11:33 PM To: PATTY Subject: Re: Patio Furniture
Hi Patty - Thank you for expediting the cushions in time for our party this weekend. Really appreciate your excellent customer service. We are really happy with the new cushions and can't believe how terrific our six-year old Hampton Bay furniture looks. The quality and comfort of your cushions is so much better than the original cushions that came with the set.
I would definitely utilize your company again. Photo attached.
Sent: Thursday, August 04, 2016 9:37 PM To: PATTY Subject: Re: Order Confirmation
Just wanted to let you know my cushions arrived and they are really beautiful. I am more than satisfied with the quality and the color is perfect.
Thanks again for all your help.
The cushions look great. We’ll be in touch in the spring to order the cushions for our chairs as well.
Thanks for everything!
Sent: Friday, August 12, 2016 3:38 PM
'Stephanie Smith Subject: RE: Confirmed cushions sizes.
From: Carol and David Kawash
Sent: Tuesday, August 02, 2016 3:46 PM
Subject: Re: Kawash ottoman cushions
Patty...we can't thank you enough.Do u want us to send the small ones back?I want you & Peter to know I would highly recommend your company to all my family & friends.Thank you again for going above & beyond.It is greatly appreciated.
Sent: Friday, July 08, 2016 8:34 AM To: Patty White Subject: RE: Your Order Shipped
Patty, I just wanted to say "Thank You " for the wonderful cushions. They fit my furniture perfect. I was really worried about the Ottomans, since the previous cushions were fitted into the stools. The new ones fit perfect!
Tom Riddle/President, Preferred Heating & AIr
Sent: Sunday, May 29, 2016 6:05 PM
To: 'PATTY WHITE' Subject: RE: Order Shipment
My order was delivered. Another wonderful job by your team. They look and fit absolutely perfect. Thanks again
Sent: Tuesday, May 31, 2016 9:15 PM To: PATTY WHITE Subject: Re: Order Confirmation
I want to thank you for your help.The cushions arrived today!!!! The terra cotta is the perfect color.It was so nice working with you.
Hi Pete and Lindsey,
I just want to send you a short note and let you know how pleased we are with the cushions! They look beautiful and we are so glad we chose your company to make them for us.
Cindy & Chris Ruder
From: Debra Clark [mailto:email@example.com]
Sent: Tuesday, March 01, 2016 2:48 PM
To: LINDSAY CORRIGAN
Subject: Thank You
After a small hiccup with FEDEX (they initially delivered only 5 out of 6 packages), we have now received all of the cushions we ordered.
I wanted you to know that they look custom, due to the quality workmanship, and fit perfectly.
Thank you for being easy to work with and professional,
Sent: Saturday, October 03, 2015 12:13 PM
Pete, we got our cushions today, they look very nice and fit well. After we break then in for a few days I'll send you a picture. Thanx for getting them here before our company arrives on the 14th. Stephen
From: Nancy Meier Sent:
Monday, October 05, 2015 9:48 AM
Hi Lindsay... Thank you so much the cushions are great.thank you again.
Hi Pete! Thank you so much for having the cushions there in perfect timing! They arrived with one day to spare, as you had promised, so thank you for your efficiency! The party was a complete hit; with about 40 women, food & margaritas!
I’m so glad I found you b/c when I’m ready to replace my other cushions, you are the man I will call! I loved the look & the color.
Thanks again, Pete. You are THE MAN!
Jennifer H. Marsh Senior Account Executive, August 12, 2015
When we started looking for cushions for our extra large chaise lounges, we didn't have much hope in finding anything close to what you and your company made. They are exactly what we wanted. "The stripes all line up" comes out of my husbands mouth!!
Again, thank you for a great job!
John and Terri
From: Barbara Lecuona Sent: Sunday, February 15, 2015 11:22 AM To: LINDSAY CORRIGAN Subject: Re: Your Cushion Order Has Shipped!
I wanted to let you know that the cushions arrived yesterday and they are perfect! Our weather is not very nice right now, but I will send a picture soon.Also, I thought I could get away with not replacing two other sets of cushions, but now I must!
Can you help me with a color match? I would like to do a solid color if there is one that matches the darker stripe in this order? If there is one, can you let me know what it is, and then I'll get the dimensions of my other chairs. Thanks very much for such great service!
I’m sorry I’m just now emailing you regarding my order, but I wanted to take a moment to thank you for expediting our order to reach us before the arrival of our guests. The cushions arrived in time and fit our set beautifully. I’m so impressed with the fit and superior quality of these replacement cushions. We, along with our guests thoroughly enjoyed many evenings sitting out on the patio during their stay. Thank you again for coming through on this delivery, I know these will last for a long time – they may even outlast the chairs themselves, but I won’t hesitate to re-order if/when the time comes, and would highly recommend your company to anyone looking to purchase replacement cushions!
We received the cushion on Friday and they fit perfect. Not only that, but they look amazing and definitely make our chairs more comfortable and welcoming. I appreciate all of your help in making this possible.
I just received my new cushions for my Miramar patio furniture. They are
fabulous! The cushions are well made and fit my furniture perfectly. They
are much nicer than the cushions that had originally come with the set when
we bought it 5 years ago. The colors look beautiful with the backdrop of
the lake. Thank you for your excellent service.
Lori Borgen 5/30/2014
What great cushions! After 3 summers of use, they are still like new. They dry quickly after a rain, and they fit snugly on our chairs. We would have had to buy a new set without these beautiful new cushions! Thanks so much, Carol and Gary Meinke
We went to pick up the cushions. Very good quality. Its the perfect fit for our outdoor furniture. Thank you for everything Julie Belanger and Denis Robert Elias Sherbrooke, Quebec
My cushions arrived and they are gorgeous and love them!!!
I will tell everyone about your company!!!
Thank you again!!
Texins Lake Texoma Club
Dear Khristina, Wow! The steamer cushions are lovely and they fit perfect on the chairs. I cannot believe how fast you were able to make them and send them to me. We are looking forward to the summer so we can relax so comfortably in our back yard.
I just wanted to let you know that I have received the replacement cushion that you sent and to thank you for such wonderful service. I was so disappointed when one of the beautiful cushions that you sent was damaged but one phone call to you took care of the problem with absolutely no problem. Now I'm a happy camper. The new cushions are truly lovely and they make a huge difference on my patio. Your customer service is quite commendable and very rare these days.
Sorry I haven't responded sooner.
Yes, we received our new cushions on 4/17 as you had indicated.
In spite of the fact that these replacement cushions were more expensive than we were had first predicted, we are thrilled with your product. The quality, look, and fit is fantastic!!
We will recommend you to friends and family, and will be in touch with you in the future.
Thanks so much.
Regards, Mario and Donna
Donna Swanay's VCF from your webpage.
I just picked up my cushions for my front porch furniture. I absolutely love them!! I had no idea how much better my house would look with updated furniture cushions. Do you save my measurements for future orders?
We sure do Donna!
I just got my FABULOUS new cushions for the chairs that I bought form Grandin Road. Loved the chairs, not their cushions....But, Ya'll had the perfect thing. I am sending you a picture so you can admire your handy work. The oooos and ahhhhs are pouring in with every visit from friends. Navy is my signature color...so the cushions are a hit! Thank you so much for getting them here so fast and also a Big Thank you for sending them Fed-Ex. When they deliver things I am assured that the packaging will be in great shape and, hence forth the items inside. Not so with 'other' carriers. I can not tell you how pleased I am with the cushions!!!
Our customer Robin has a problem and communicatedto us after receiving a email with the following in the subject line. Please read the communication between us.
Would you like to have “perfect” cushions
for your patio furniture?
Just a little FYI --
I don't mean to be a party-pooper, but as nice LOOKING as my cushions were,
I guess I wouldn't call them "perfect" and here is why... My Brown Jordan set
has very deep, boxy cushions. Brown Jordan's cushions retain their shape
and stiffness for a long time, whereas my PFC cushions feel softer, a little
under-stuffed, and as result, look floppier now than they should. Everything
else was good, but I think they should have been firmer/ stiffer/ maybe a
The thinner cushions you made for my other patio sets are GREAT.
Sent: Aug 16, 2010 1:32 PM
To: RobinJareaux ______________________
Hi Robin, Well I cannot let you go on thinking we are not perfect so we may have to send you foam and batting to re-stuff the cushions. Sometimes the grade of foam or batting will vary in density and unfortunately we can't see the variance when the product is new. The only way we find out is when someone sends us an email or calls. Is it possible to send a picture of one of the cushions and also let me know which order, I believe it is the Antique beige with Kona Welt and vice versa. I remember some of these are are vacation homes so if necessary we can do this after the season ends. Please let me know so we can be perfect again!! Thank you,
Follow up note. Robin sent the pictures and the cushions were refilled with a higher density foam. Robin's last comment "Pete I admire your relentless persuit of perfection!"\
Thank you Robin.
April 22nd 2010
Hi Pete, I am really late for work, but the most important thing I had to do today was send you a note to tell you I got my cushions and....THEY ARE BEAUTIFUL!!!!!!!!!!!!!! I cannot believe how great they look! I am so excited to put them out
on the deck and show them off. I have wanted to use this furniture for years and now we've done it! Thank you so muchfor all your help and the beautiful job you did. I told my kids
they were too nice for teenagers...they could use the plasticstuff, and they just looked at me with shocked faces! Justkidding....I might let them sit on them one day out of the week! Will send pictures in the near future to show you how pretty
they look! I am telling everyone how fantastic you are.
Thanks again Deb Ryba
Thanks Pete for all of your help in ordering my glider cushions. The glider
is from at least the 1930's and had an irregular shape. You were a lot of
help. The cushions came quickly. The materials and construction
were A++++. I couldn't be more happy with them and I would recommend
this company to anyone. Thanks again.
Rec'd 7/10/09 Hi Pete, We just got the cushions today and to say we're thrilled would be an understatement! They are GORGEOUS, not to mention very well made, thick, durable, superior craftsmanship. We could not be happier with them. Thank you for all your assistance and advise in the process - we will refer all our friends and family to you! Warmest Regards, Doug & Valeigh Davis
Hi Wendy and Pete- I just got back from our lake house and had to let you know how WONDERFUL the cushions look! Thank you so very much!!! I have told everyone I know about you and your fabulous cushions! The new cushions make our beloved old lake house look so fresh and charming ... thank you again! I am actually planning to purchase a few more cushions ... I find myself looking at any cushions we have and thinking how great replacements from you would look! :) I will be in touch soon! Thanks again! My best- Patti Carver
Aug 2 2010
My cushion order arrived safely and I must say the turn around time was
nothing short of exceptional!
The cushions look fantastic and I look forward to spending many hours
relaxing on the porch on our glider enjoying them. Thank you all for such
quality service and product. Attached is photo of our glider with the new
Feel free to share with your customers.
June 15th, 2010
I was surprised and delighted to see the cushions being delivered
Saturday morning – way ahead of schedule! Please tell Pete how
glad I am with the product and the service. I don’t think I ever
ordered anything custom made that delivered within one week
– you guys are amazing!
From: Pat Wagner Sent: Thursday, March 19, 2015 6:16 PM To: LINDSAY CORRIGAN Subject: RE: Your Cushion Order Has Shipped!
The cushions arrived today and were installed, they fit perfectly, in fact the fit is better than the originals especially the pillow backs and the workmanship is exceptional. Thank you for your help and communication on this project it was very professional from beginning to end. The property manager and the district manager were both very pleased with the outcome. Thank You!
Assistant Operations Manager
Outlets at Anthem
On Jul 20, 2015, at 12:33 PM
The cushions arrived today. They are perfect! Thank you for being so timely and coming through with such fine service and quality again.
Date: 8/25/2015 9:22:15 PM
Subject: Re: Your order has shipped
Hi Lindsey this isBetty Long . I just like to say thank you my
patio furniture cushions . They are beautiful perfect fit
We received our cushions yesterday and they exceed all expectations. We really thought we would have to buy new furniture for our porch but these cushions are better than what you can buy with even new furniture. They are beautiful. Worth the wait. Thank you so much.
From: Jamie Duberman Sent: Wednesday, May 06, 2015 12:21 PM To: LINDSAY CORRIGAN Cc: Tracy Duberman Subject: RE: Cushion Order Confirmation
The cushions arrived on scheduled just as you promised and the fit perfectly and look great. Over the last several weeks I have had several awful experiences with businesses promising and over promising and yet falling short of all expectations. I would be lying if I said that when the cushions arrived I wasn’t expecting yet another frustrating experience. Fortunately I was wrong and they were exactly as promised. I’m sure too often you hear only the complaints as I know no too well what that feels like. So, in an effort to re-balance the scales somewhat, I wanted to thank you for your help, efficient communication and on time delivery. Keep up the good work!