We love getting your letters and email and it helps other customers


 Sent: Sunday, May 29, 2016 6:05 PM

To: 'PATTY WHITE'
Subject: RE: Order Shipment
 

My order was delivered. Another wonderful job by your team. They look and fit absolutely perfect. Thanks again

Dan Ardelean

Sent: Tuesday, May 31, 2016 9:15 PM
To: PATTY WHITE
Subject: Re: Order Confirmation
 

Dear Patty, 

I want to thank you for your help.The cushions arrived today!!!! The terra cotta is the perfect color. It was so nice working with you.

Thanks again,

Katie Wheeler


 From: Mary Struhs 

Sent: Friday, May 27, 2016 11:33 PM
To: PATTY
Subject: Re: Patio Furniture

Hi Patty - Thank you for expediting the cushions in time for our party this weekend.  Really appreciate your excellent customer service.  We are really happy with the new cushions and can't believe how terrific our six-year old Hampton Bay furniture looks.  The quality and comfort of your cushions is so much better than the original cushions that came with the set. 

I would definitely utilize your company again.  Photo attached.

Mary Struhs


 Hi Pete and Lindsey, 

I just want to send you a short note and let you know how pleased we are with the cushions!  They look beautiful and we are so glad we chose your company to make them for us.
 
Thank you,
Cindy & Chris Ruder
From: Debra Clark [mailto:ddclark527@gmail.com] Sent: Tuesday, March 01, 2016 2:48 PM To: LINDSAY CORRIGAN Subject: Thank You Hi Lindsay- After a small hiccup with FEDEX (they initially delivered only 5 out of 6 packages), we have now received all of the cushions we ordered. I wanted you to know that they look custom, due to the quality workmanship, and fit perfectly. Thank you for being easy to work with and professional, Debi Clark

Sent: Saturday, October 03, 2015 12:13 PM
Pete, we got our cushions today, they look very nice and fit well. After we break then in for a few days I'll send you a picture. Thanx for getting them here before our company arrives on the 14th. Stephen

From: Nancy Meier Sent:
Monday, October 05, 2015 9:48 AM
Hi Lindsay... Thank you so much the cushions are great.thank you again.


Hi Pete!  Thank you so much for having the cushions there in perfect timing!  They arrived with one day to spare, as you had promised, so thank you for your efficiency!  The party was a complete hit; with about 40 women, food & margaritas! 

I’m so glad I found you b/c when I’m ready to replace my other cushions, you are the man I will call!  I loved the look & the color.

Thanks again, Pete.    You are THE MAN! 

Jennifer H. Marsh
Senior Account Executive, August 12, 2015

 

Date: 08/25/15 20:57:10

To: Lindsay@BH-HP.com

Subject: RE: beyond our expectations!!

 

When we started looking for cushions for our extra large chaise lounges, we didn't have much hope in finding anything close to what you and your company made.  They are exactly what we wanted.  "The stripes all line up" comes out of my husbands mouth!!

Again, thank you for a great job!

 

John and Terri

 


From: Barbara Lecuona
Sent: Sunday, February 15, 2015 11:22 AM
To: LINDSAY CORRIGAN
Subject: Re: Your Cushion Order Has Shipped!

Hello Lindsay,  

I wanted to let you know that the cushions arrived yesterday and they are perfect!  Our weather is not very nice right now, but I will send a picture soon. Also, I thought I could get away with not replacing two other sets of cushions, but now I must!   

Can you help me with a color match?  I would like to do a solid color if there is one that matches the darker stripe in this order?  If there is one, can you let me know what it is, and then I'll get the dimensions of my other chairs.  Thanks very much for such great service! 

Have a Great Day! 
Barbara Lecuona

 

Date: 8/3/2015 10:20:04 PM

To: Lindsay

I’m sorry I’m just now emailing you regarding my order, but I wanted to take a moment to thank you for expediting our order to reach us before the arrival of our guests.  The cushions arrived in time and fit our set beautifully.  I’m so impressed with the fit and superior quality of these replacement cushions.  We, along with our guests thoroughly enjoyed many evenings sitting out on the patio during their stay.  Thank you again for coming through on this delivery, I know these will last for a long time – they may even outlast the chairs themselves, but I won’t hesitate to re-order if/when the time comes, and would highly recommend your company to anyone looking to purchase replacement cushions! 

Thank you again, 
Margie Maxwell

 


Date: 7/22/2015 3:11:53 PM

To: Lindsay@BH-HP.com

Subject: Re: Your order has shipped

 

Hi Lindsay... I was away on vacation and 

Just got home to see the cushions... Just 

Want to let you know they came out great.. 

And the fit is perfect... Thank you 

Kim Rothenberg

Date: 7/20/2015 8:14:39 AM

To: Lindsay@BH-HP.com

Subject: Re: Your order has shipped

 

Lindsay, 

We received the cushion on Friday and they fit perfect.  Not only that, but they look amazing and definitely make our chairs more comfortable and welcoming.  I appreciate all of your help in making this possible.

Rob Pryor

 



I just received my new cushions for my Miramar patio furniture.  They are
fabulous!  The cushions are well made and fit my furniture perfectly.  They
are much nicer than the cushions that had originally come with the set when
we bought it 5 years ago.  The colors look beautiful with the backdrop of
the lake.  Thank you for your excellent service.

 
Lori Borgen 5/30/2014

 What great cushions! After 3 summers of use, they are still like new. They dry quickly after a rain, and they fit snugly on our chairs. We would have had to buy a new set without these beautiful new cushions! Thanks so much,
Carol and Gary Meinke

 We went to pick up the cushions.
Very good quality.
Its the perfect fit for our outdoor furniture.
Thank you for everything
Julie Belanger and Denis Robert Elias
Sherbrooke, Quebec


 Khristina- 

I just wanted to let you know that I have received the replacement cushion that you sent and to thank you for such wonderful service. I was so disappointed when one of the beautiful cushions that you sent was damaged but one phone call to you took care of the problem with absolutely no problem. Now I'm a happy camper. The new cushions are truly lovely and they make a huge difference on my patio. Your customer service is quite commendable and very rare these days.

Thank you,

Pamilla Beeson

 Hi Khristina, 

Sorry I haven't responded sooner.
Yes, we received our new cushions on 4/17 as you had indicated.
In spite of the fact that these replacement cushions were more expensive than we were had first predicted, we are thrilled with your product. The quality, look, and fit is fantastic!! 
We will recommend you to friends and family, and will be in touch with you in the future.
  
Thanks so much.
 
Regards, Mario and Donna

 My cushions arrived and they are gorgeous and love them!!!

 I will tell everyone about your company!!!
 
Thank you again!! 

Cathe Green 
Texins Lake Texoma Club 
903-786-3783

  Dear Khristina, 
Wow! The steamer cushions are lovely and they fit perfect on the chairs. I cannot believe how fast you were able to make them and send them to me. We are looking forward to the summer so we can relax so comfortably in our back yard.

Kind regards,
Gina Skey

 

Rec'd 6/9/11
 
Donna Swanay's VCF from your webpage.
 
I just picked up my cushions for my front porch furniture. I absolutely love them!! I had no idea how much better my house would look with updated furniture cushions. Do you save my measurements for future orders?
We sure do Donna!

Rec'd 9/10/10
 
Hey Ya'll!
I just got my FABULOUS new cushions for the chairs that I bought form Grandin Road. Loved the chairs, not their cushions....But, Ya'll had the perfect thing. I am sending you a picture so you can admire your handy work. The oooos and ahhhhs are pouring in with every visit from friends. Navy is my signature color...so the cushions are a hit! Thank you so much for getting them here so fast and also a Big Thank you for sending them Fed-Ex. When they deliver things I am assured that the packaging will be in great shape and, hence forth the items inside. Not so with 'other' carriers. I can not tell you how pleased I am with the cushions!!!
Thank you so much!!!
Georganne Williams
Panama City, Florida 

 Our customer Robin has a problem and communicatedto us after receiving a email with the following in the subject line. Please read the communication between us. 

Would you like to have “perfect” cushions
for your patio furniture?

Dear Pete:

Just a little FYI -- 

I don't mean to be a party-pooper, but as nice LOOKING as my cushions were,
I guess I wouldn't call them "perfect" and here is why... My Brown Jordan set 
has very deep, boxy cushions.  Brown Jordan's cushions retain their shape 
and stiffness for a long time, whereas my PFC cushions feel softer, a little 
under-stuffed, and as result, look floppier now than they should. Everything
else was good, but I think they should have been firmer/ stiffer/ maybe a
different core.

 The thinner cushions you made for my other patio sets are GREAT.

 Thanks,

 Robin
 
 From: PETE 
Sent: Aug 16, 2010 1:32 PM 
To: RobinJareaux 

______________________ 
 
Hi Robin, Well I cannot let you go on thinking we are not perfect so we may have to send you foam and batting to re-stuff the cushions. Sometimes the grade of foam or batting will vary in density and unfortunately we can't see the variance when the product is new. The only way we find out is when someone sends us an email or calls. Is it possible to send a picture of one of the cushions and also let me know which order, I believe it is the Antique beige with Kona Welt and vice versa. I remember some of these are are vacation homes so if necessary we can do this after the season ends. Please let me know so we can be perfect again!! Thank you,
 
Follow up note. Robin sent the pictures and the cushions were refilled with a higher density foam. Robin's last comment "Pete I admire your relentless persuit of perfection!"\
Thank you Robin.

 

 April 22nd 2010

Hi Pete, I am really late for work, but the most important thing I had to do today was send you a note to tell you I got my cushions and....THEY ARE BEAUTIFUL!!!!!!!!!!!!!!    I cannot believe how great they look! I am so excited to put them out 
on the deck and show them off.  I have wanted to use this furniture for years and  now we've done it! Thank you so muchfor all your help and the beautiful job you did.  I told my kids
they were too nice for teenagers...they could use the plasticstuff, and they just looked at me with shocked faces!  Justkidding....I might let them sit on them one day out of the week!  Will send pictures in the near future to show you how pretty
they look!   I am telling everyone how fantastic you are.  
Thanks again   Deb Ryba
_____________________________

Rec'd 8/31/09
Thanks Pete for all of your help in ordering my glider cushions.  The glider
is from at least the 1930's and had  an irregular shape.  You  were a lot of
help.  The cushions came quickly.  The materials and construction 
were A++++.  I couldn't be more happy with them and I would recommend 
this company to anyone.  Thanks again.

 
Jennifer Luntzel
______________________________
 
 

Rec'd 7/10/09 Hi Pete, We just got the cushions today and to say we're thrilled would be an understatement! They are GORGEOUS, not to mention very well made, thick, durable, superior craftsmanship. We could not be happier with them. Thank you for all your assistance and advise in the process - we will refer all our friends and family to you! Warmest Regards, Doug & Valeigh Davis

Hi Wendy and Pete- I just got back from our lake house and had to let you know how WONDERFUL the cushions look! Thank you so very much!!! I have told everyone I know about you and your fabulous cushions! The new cushions make our beloved old lake house look so fresh and charming ... thank you again! I am actually planning to purchase a few more cushions ... I find myself looking at any cushions we have and thinking how great replacements from you would look! :) I will be in touch soon! Thanks again! My best- Patti Carver


Aug 2 2010

My cushion order arrived safely and I must say the turn around time was
 nothing short of exceptional!

The cushions look fantastic and I look forward to spending many hours
relaxing on the porch on our glider enjoying them. Thank you all for such
quality service and product. Attached is photo of our glider with the new
cushions. 
Feel free to share with your customers.
 
Thank you,
Jeff 

June 15th, 2010
 

Hi Khristina,

I was surprised and delighted to see the cushions being delivered
Saturday morning – way ahead of schedule! Please tell Pete how
glad I am with the product and the service. I don’t think I ever
ordered anything custom made that delivered within one week
– you guys are amazing!

Thanks again.
Maia
 


From: Pat Wagner
Sent: Thursday, March 19, 2015 6:16 PM
To: LINDSAY CORRIGAN
Subject: RE: Your Cushion Order Has Shipped!

Lindsay,

                The cushions arrived today and were installed, they fit perfectly, in fact the fit is better than the originals especially the pillow backs and the workmanship is exceptional. Thank you for your help and communication on this project it was very professional from beginning to end. The property manager and the district manager were both very pleased with the outcome. Thank You!

Pat Wagner

Assistant Operations Manager

Outlets at Anthem

-------------------------------------------


On Jul 20, 2015, at 12:33 PM

 The cushions arrived today.  They are perfect!  Thank you for being so timely and coming through with such fine service and quality again.

Carol Whelan


 

Date: 8/25/2015 9:22:15 PM

Subject: Re: Your order has shipped

 

Hi Lindsey this is Betty Long . I just like to say thank you my

patio furniture cushions . They are beautiful perfect fit


On Jul 20, 2015, at 12:33 PM

 The cushions arrived today.  They are perfect!  Thank you for being so timely and coming through with such fine service and quality again.

Carol Whelan


 

Date: 8/25/2015 9:22:15 PM

Subject: Re: Your order has shipped

 

Hi Lindsey this is Betty Long . I just like to say thank you my

patio furniture cushions . They are beautiful perfect fit


 Date: 7/22/2015 11:57:52 AM

To: Lindsay@BH-HP.com

Subject: Re: Your order has shipped

 

These arrived today and look great.  I now need to order the chair and ottoman cushions.  Are there any discounts or promotions for repeat customer?  

 

Amy Trent

 

Date: 06/10/15 06:20:49

To: Lindsay@bh-hp.com

Subject: Cushions for our outside furniture

 Lindsay, 

We received our cushions yesterday and they exceed all expectations.  We really thought we would have to buy new furniture for our porch but these cushions are better than what you can buy with even new furniture.  They are beautiful.  Worth the wait.  Thank you so much.

 
Beth Oswald


From: Jamie Duberman
Sent: Wednesday, May 06, 2015 12:21 PM
To: LINDSAY CORRIGAN
Cc: Tracy Duberman
Subject: RE: Cushion Order Confirmation

Lindsay: 

The cushions arrived on scheduled just as you promised and the fit perfectly and look great.  Over the last several weeks I have had several awful experiences with businesses promising and over promising and yet falling short of all expectations. I would be lying if I said that when the cushions arrived I wasn’t expecting yet another frustrating experience. Fortunately I was wrong and they were exactly as promised.  I’m sure too often you hear only the complaints as I know no too well what that feels like.  So, in an effort to re-balance the scales somewhat, I wanted to thank you for your help, efficient communication and on time delivery. Keep up the good work! 

Thanks again,

 

Jamie
_______________________________________________________________


 

  Don't see the patio cushion sizes you need?
Have any questions about replacement patio cushions?
Ready to place a cushion order?

 
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800 334 1502

 

Look our cushions are here!!
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